Delivering Satisfaction: How to separate yourself from the competition

By Marsha Petrie Sue, MBA

You are not perfect and neither are your employees. Problems happen because service is in the eye of the beholder. Handling an unhappy client or customer is the only business element separating you from your competition in many cases.  So what do you do?

customer service


hard work

The employment landscape is competitive anytime but especially during an acquisition. Questions float through the halls, not to mention the minds of the employees…

  • Will I be let go?
  • What will I do?
  • What if I don’t like the new company or they don’t like me?
  • They will probably cut my pay! What will I do then?

Slam on the brakes right now! If you have been consistently providing excellence in your job duties, you have nothing to worry about. Unless the inner voices in your mind – you know, those emotional vampires – are sucking the life out of you and your confidence.

Five Tips on How to Reduce Turnover


Taking the cost of turnover at 150% of salary, the cost of turnover is then $75,000 per employee who leaves the company. For the mid-sized company of 1,000 employees who has a 10% annual rate of turnover, the annual cost of turnover is $7.5 million says the Small Business Advisor and Inc. Magazine confirms the 150%!

Turnover is expensive. Sometimes it cannot be avoided. When it can, leaders, managers and supervisors should avoid this costly departure by taking the right steps for employees. As an executive coach, I have found these five tips to reduce turnover.

Note to Jerky Leaders: How to mend a hostile work environment

Jerk Leader

June 13 – 18 is Be a Better Leader Week!

According the U.S. Department of Labor and E.E.O.C. employee harassment becomes unlawful where:

  1. Enduring the offensive conduct becomes a condition of continued employment, or
  2. The conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, or abusive. This is every Human Resource Managers worst nightmare because it is the employee’s ‘perception of the situation.’

JerksHere are some reminders and ideas for leaders concerning immediate improvement to situations that can result in reduced productivity, low morale and potential lawsuits. Problem? Some Jerky Leaders don’t get it and never will.  Others understand that it is within their scope to improve the work environment.

Office Politics: The Silent Killer


By Marsha Petrie Sue, MBA

Professional Speaker, Best Selling Author, Executive Coach

The secret is out: Office Politics can kill your dreams and success. Gossip can ruin your high hopes. It often seems like an unnecessary evil; but in reality, you are the one who has to learn how to handle these career murderers. You must play office politics, and learn to manage gossip to succeed.

“It is just as cowardly to judge an absent person as it is wicked to strike a defenseless one. Only the ignorant and narrow-minded gossip, for they speak of persons instead of things.” Lawrence G. Lovasik, Slovak priest

How to Get a Busy Boss to Listen


By Marsha Petrie Sue, MBA

The approach to get a busy boss to listen to you is the same as planning a presentation or written article.  You need a ‘hook’ to gain immediate interest. It doesn’t matter if you are new employee, a rising star or an executive wanting to discuss plans with your boss.  Make it about making money or saving time and your chances are better to get their attention.

Determine what is important on their plate now. Get that juicy starter and explain what they want to talk about. Send it out with an email, voice mail and a text message.

Why Dress Matters


By Marsha Petrie Sue, MBA

Many of us have children or grandchildren graduating this summer.  Are the prospects for them attaining the job of their dreams possible?  I say yes, especially if they are aware and have a specific understanding of what works in an interview and what doesn’t.

For example, Harvard Business Review recently posted this article:

How to Make a Subtle Display of Your Status in a Job Interview: 

How to Identify the Toxic Types of Difficult Behavior


By Marsha Petrie Sue

When you attempt to use the same approach for different styles of difficult behavior and situations, you will wind up with unresolved conflict. Learn the six types of difficult behaviors and you will build relationships that will help you find the success you deserve. Steamrollers, Zipper Lips, Know It All’s, Needy Weenies, Whine and Cheesers, and Back Stabbers can be found in the work place and at home!

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