The Volunteer Experience: Ten Keys to Keep Them Coming back!

volunteerMany of us work as volunteers and continually encourage others to do the same. New faces show up to your event, but then you never hear from them again. Shame. So what needs to change for people to continue to want to give their precious time to your cause? I like to think about these ideas for both work and play!

Here are some questions to ask yourself:

  1. Do you make a specific effort to meet, greet and continue interfacing with these new folks during the event?
  2. Do you give them a reason to feel part of the activity?
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How to get what you want and want what you get!

by Marsha Petrie Sue, MBA
www.MarshaPetrieSue.com

funny-complete-failureSuccess.  What does it mean to you? If there have been missteps on your success path, do you stop to ask yourself why?  Most people do not, so if you have — congratulations. Often times there is a G.A.P. between where you are, and where you want to be.

GAP = Growth, Authenticity, Performance

Growth:

  • Self-awareness – Have you taken the time to analyze your core preferences and how they display in your current role? This includes looking at the context of your life, both personally and professionally.
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Negotiating to Win

By Marsha Petrie Sue, MBA

EINSTEING problem theoryIn a nutshell:

  1. Initiating the session, building rapport and identify the reason for the negotiation
  2. Gathering information, explore options, understand needs/requests, provide structure
  3. Building the relationship, exploring the problem and listen/paraphrase
  4. Explanation and planning, establish others understanding, achieving shared understanding
  5. Focus on positive outcomes vs. consequences or negativity
  6. Closing the session with a recap of the plan and saying thank you

The first important lesson in negotiating is to recognize that you are negotiating.  In most circumstances, you are negotiating a relationship, not a transaction.

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The Road to Success: Don’t let Toxic People make you crash

by Marsha Petrie Sue, MBA

attachmentJust the term “Toxic People” conjures up visions of emotional vampires and mental terrorism. You can’t lead yourself to success if you let these people get in your way. And getting ticked off only gives these difficult people power over you.

The worst thing you can do when dealing with a toxic person is to become defensive or angry. This behavior gives them the power. If you start feeling upset, excuse yourself for a moment, count to 10, and return when you are feeling objective again. Train yourself to say “I’m not ready to address this right now. Let’s meet this afternoon (or choose an appropriate time) to resolve this situation.”  And what ever you do, don’t take it personally!

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Why Understanding Dining Etiquette is Important

By Marsha Petrie Sue, MBA

Perception. It is all about how you want to be perceived by another person in a business or even in a social situation. Your manners, etiquette and grace are being judged and perceived by the other person. Whether with a client, potential employer, colleague, or whomever, I hope you choose to bring the best you.

  • Have you ever asked yourself, “Which napkin is mine? Which water is mine?” My trick is simply ‘Wet right (wine, water, coffee, etc.), dry left’ (bread, salad, napkin, serviette, etc.).
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Dress to Impress

wpe18By Marsha Petrie Sue, MBA

Making the right impression can be summed up in three sentences:

1. Presentation counts.

2. Casual shouldn’t mean slovenly.

3. Dress as you want to be seen: Serious, professional, upward-bound, organized and ready to meet clients.

1. Presentation counts.

a. All clothing choices should be in good taste
b. Choose clothing that is the appropriate fit. Tight fitting is not office appropriate
c. Look pressed and polished.  Wrinkled clothing and scuffed shoes are not appropriate
d. Pay attention on how others present themselves.  Do you look the same or perhaps one step better

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