Yikes. Bad behavior is permeating the airport terminal waiting area. Couples arguing, kids screaming, and just general rudness. Why? I truly it is because the graciousness of society is degrading at a spectacular rate because of the lack of interraction needed to run your life. Computers, cell phones, internet, DVR, and other technology eliminate the need to develop skills of kindness and caring.
As I sit here in the airport, I am making a promise to myself to be especially gracious to others – no matter what their behavior. There are so many difficult people here. How about you? Take this week to focus on being a great communicator, ask interesting and delving questions into what the other person cares about. NOT what is important to you.
Communicate with empathy – with the other person in mind. Step away from the autobiographical approach – with your own agenda in mind. It is so easy to take the self-focus route because it is what you know!
Step out of your comfort zone for a few days. Think about what makes people memorable to you and I’ll bet you find it is because they are more interested in you than themselves!
Toxic People: decontaminate difficult people at work without using weapons or duct tape
Find it in a bookstore near you!