I was trying to put up with a difficult person and realized it was my job to take a different approach because everything I was trying was failing! I dug deep in my tool box and as I passed the Duct Tape and came on a tool that I had forgotten to use.
Listening! Did you know that silence and listen use the same letters? There is a clue there.
Listen for a change. Amazingly, conflict is reduced and many times Toxic People are even pleasant communicators.
Become a great listener. It will resolve toxic situations and separate you from the masses. Most people have no clue the importance of this skill.
Quick hit list for great listening:
1. Keep an open mind
2. Stop talking
3. Turn off your self-talk (see chapter 14 Mental Looting)
4. Start listening
5. Ask questions to find out more
6. Keep listening
So put the duct tape on YOUR mouth!
Get the CD here and become a better listener!
John Wiley and Sons, New York, will be releasing Marshaâ€™s latest book September 29, 2007.
Preorder at www.MarshaPetrieSue.com or www.Amazon.com
Toxic People: Decontaminate Difficult People at Work without Using Weapons or Duct Tape
Phone: 1.866.661.8756 or 480.661.8756
Booking information: 1.888.797.6700
Marsha Petrie Sue – The Decontaminator of Toxic People