Toxic People at the airport

Yikes. Bad behavior is permeating the airport terminal waiting area. Couples arguing, kids screaming, and just general rudness. Why? I truly it is because the graciousness of society is degrading at a spectacular rate because of the lack of interraction needed to run your life. Computers, cell phones, internet, DVR, and other technology eliminate the need to develop skills of kindness and caring.

As I sit here in the airport, I am making a promise to myself to be especially gracious to others – no matter what their behavior. There are so many difficult people here. How about you? Take this week to focus on being a great communicator, ask interesting and delving questions into what the other person cares about. NOT what is important to you.

Maturity is Underrated

Maturity is underrated, misunderstood and in a downward spiral. Where will it all end. There is now a new name being given to a disorder that describes people who, in my opinion, don’t use their maturity. It’s called IED or Intermittent Emotional Disorder.

Is this the reason that toxic people and difficult people are on the rise?

More interesting information can be found here.

Skills That Reduce Employee Turnover

It’s not just me that thinks there is a plethora of difficult people and toxic situations!

There is more good information there. And here is more from me! Let me know what you think!!!

The soft skills that reduce turnover, improve outcomes and build profitability include:

  • Communication Skills – developing flexibility to others’ styles.

Consideration: provide training of leaders and employees to magnify the importance of personal responsibility by increasing self-awareness.

  • Conflict Management – learning to use conflict as a brainstorming and creativity tool

Consideration: create mentoring and coaching opportunities for individuals struggling with interpersonal skills.

Laid off plan of attack

I received this email from a reader – thought this might help others if shared.  Instead of becoming a difficult person and a toxic person, he decided to strategize.  VERY smart!

Good Morning Marsha, I was sent your email “laid off,ticked off, and broke” from a loved one.

Toxic Procrastination

20% of the people admit to procrastinating on most everything. My opinion is that this is a learned habit that can be unlearned. You know what it does to to your completion of projects, missed deadlines, piles of paper on your desk and more.

How about procrastination on personal commitments – like exercise. I’ve had to train myself not to procrastinate on this one. So here are my easy steps to get back in the “exercise mode” and stop making excuses.

1. Commit to being healthy. Exercise releases endorphins into your over stressed system and counteracts all the stress hormones like cortisol and adrenalin.

Silence is Golden: Duct Tape is Silver

I was trying to put up with a difficult person and realized it was my job to take a different approach because everything I was trying was failing! I dug deep in my tool box and as I passed the Duct Tape and came on a tool that I had forgotten to use.

Listening! Did you know that silence and listen use the same letters? There is a clue there.
Listen for a change. Amazingly, conflict is reduced and many times Toxic People are even pleasant communicators.

Laid Off, Ticked Off, and Broke

The housing industry has been good to Jessie. The upturns in the market had provided several years of sizeable commission checks because of the mortgages needed to support all the real estate sales. Because of understanding the market, she knew that it was cyclical and that there could, and probably would be, a downturn. However, the money was great so Jessie decided to ride the wave as long as possible. She just couldn’t leave because the pay was too good!


From one of my readers in asking them how a coaching session went with a “Steamroller” employee:

Well, it went! I can tell you I got her attention. I showed her the notes that I took from the session recording – pretty much verbatim – as you explained the characteristics of a “steamroller.” I was careful to tell her that I wasn’t “labeling” her, but that when I attended the session and you described the steamroller, I thought of her. She said she didn’t want to be seen as a steamroller, nor was she aware of being perceived as described in your session.