Communication - Personal Development - Business - 2/24 - Marsha Petrie Sue's Blog on How To Improve Attitude, Motivation, Leadership, Profit and Productivity

DO THE RIGHT THING: It’s all about customer service

Posted on June 17th, 2011 by Marsha

The Wallow Fire in Arizona has been devastating. Many people have lost their homes that were surrounded by towering pines and crystal blue skies. One month before the fire, my husband changed all of our cabin insurance to Allstate because of a recommendation from a dear friend.

The policies were activated with one condition concerning the Alpine retreat because the risk managers wanted a few small trees trimmed. Receiving the notice right before we left on an eight-day celebration of my birthday still gave us plenty of time to get to the property, trim the vegetation and take pictures of the completed work when we returned June 8th.

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Tags: client care, customer service, Positive Behavior // Add Comment »

Moral Amnesia: why is toxic behavior acceptable?

Posted on May 17th, 2011 by Marsha

We are in an ethical crisis. The affliction with many government leaders, companies, educational institutions and people is moral amnesia. Whether you are in a leadership role or not, the state of ethical behavior is under scrutiny.

Take the matter of a teacher watching two boys fist fight in a Texas classroom. The teacher does have a moral obligation and an ethical responsibility to prevent human suffering. After all, the teacher is a role model (or should be) and sets the standard. It does not matter what “the law” says. Is this teacher suffering from Moral Amnesia?

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Survival of the Fastest: Three keys to speed up

Posted on April 17th, 2011 by Marsha

How much can you get done in a day? Want to spend more time in the outdoors but just can’t seem to find the time? Survival in this business downturn and staying sane during the process is not easy. You must be faster at everything you do. Learn how to have the energy to accomplish it all by sleeping faster. Focus on leveraging every minute of the day by learning faster time management skills. Organize your outdoor gear so you can get to nature faster.

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Mental Muggers: Don’t let toxic people rob you

Posted on March 22nd, 2011 by Marsha

When you are being mentally mugged by the toxic types, your self-confidence is in harms way. Here are weapons that help you take aim:

Relive a confident moment. Dig back in your memory bank and recapture an event when you delivered the kind of success you want. Remember as much detail as you can. It’s true – you become what you think about.

Stop “awfulizing.” You must train yourself to put on the brakes when your thinking wanders to a devastating event. Every time you relive a mental mugging, it seems just a little bit worse and becomes an even more awful event. Get a good weapon to take out the mental terrorists.

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Tags: Behavior, dealing with difficult people // 2 Comments »

Join me on radio tomorrow – Thursday!

Posted on February 2nd, 2011 by Marsha

I‘m doing two programs tomorrow and two different topics!

Listen up! I’ll be on tomorrow 2/3 – Wake Up Tucson w/ Joe & Chris 7:15AM MST http://ow.ly/3OOfY Listen on line!

Also, please join The Chris Treece Show Tomorrow February 3, 2011. Show starts at 12 PM EST and the Call In Number is 347-633-9495

http://www.blogtalkradio.com/chris-treece/2011/02/03/personal-development-expert-marsha-petrie-sue

Personal Development Expert Marsha Petrie Sue

www.blogtalkradio.com

Marsha Petrie Sue is the Mohammed Ali of communications. She can dance look pretty and she uses the entire ring. Marsha also knows how and when to land a knockout punch. Think of her presentations as charm school with live ammunition. Youll learn proven tactics for managing people change by learning

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Tags: business success // Add Comment »

Crying In the Workplace: Why it doesn’t work

Posted on January 24th, 2011 by Marsha

It is always interesting to see the kind of requests I receive for information through my blog – www.DecontaminateToxicPeople.com

I would be very interested to see if you have other suggestions on crying in the workplace. Personally, I think it is unacceptable and immature!

Question:

I have a young lady on staff and she is working on a large and important project but every time someone questions some of her decisions right/wrong about the project she get very emotional, which typically results in her crying.

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Tags: communications, Emotions, whining // 11 Comments »

Addiction, Behavior and You: A reading recommendation

Posted on January 5th, 2011 by Marsha

Whether you are familiar with addiction or not, Broken: My story or addiction and redemption is a must read. http://www.amazon.com/Broken-My-Story-Addiction-Redemption/dp/0670037893

This very serious subject will help us all be better human beings, parents, partners and leaders. It has helped me control being judgmental over this dreadful disease that has affected someone very dear to me.

Google Book Summary: The prodigal son of Bill Moyers, the exemplary broadcast journalist, wrecked a bright career at CNN and deserted his family in 1994, hitting bottom as a “thirty-five-year-old crack addict.” The lurid appeal of his story hinges largely on Moyers’s munificent, even saintly father, and the train-wreck spectacle of his son’s fall from grace. Moyers conveys with black humor the rapturous allure of substance abuse: “cocaine owned me, body and soul,” he writes. It lures him back even after stints in rehab, brushes with death and lucky breaks. As his habit skids out of control, Moyers dodges punishment with smug hauteur. He enjoys plum reporting assignments as a fortunate son and plays the role of “solid, sincere recovering alcoholic,” while persisting in his unrepentant behavior. Moyers hits his stride in evocations of his muddled, though quasi-methodical, mindset: the vertiginous pull of addiction, the powerful delusions of denial and the double-edged sword of legacy, which proves a potent enabler. His father, who addresses him in heartfelt letters excerpted at length, looms throughout as both reproving shadow and divine light.

For me, the question is: Are we approaching addiction correctly as a society? Your thoughts? Marsha Petrie Sue

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Tags: Uncategorized // 2 Comments »

Stop Setting Goals!

Posted on January 1st, 2011 by Marsha

Happy New Year! How did you do in 2010 with your New Year’s resolutions? It was a challenging year for many people so I thought this newsletter that we ran a year ago could be even more appropriate now than it was last time. I would love to hear your comments. Please let me know what you think!

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Life is Complex. Keep it Simple.

Posted on December 25th, 2010 by Marsha

As we mire through the Christmas, Hanukkah and the many celebrations leading us to 2011, remember that life IS complex. Keeping it simple is the real key to success.

The picture is the Blueberry Pie Al (my husband) and I made for Christmas Eve dinner. The blueberries are from Al’s sisters blueberry bush in North Carolina and they must have more frequent flyer miles that most fruit! Note that a very large mouse had a bite of it – and it must have been a BIG mouse because it used a spoon!

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Tags: personal responsibility, relationships // 1 Comment »