Communication – Personal Development – Business

Narrow minds judge what they do not understand and this thinking leads the way to ignorance. Today, question and learn something that you are against or don’t agree with.  Keep an open mind and remember you don’t have to agree. You just need to gather information and listen.

“The fact that an opinion has been widely held is no evidence whatever that it is not utterly absurd.” Betrand Russell.  As a personal development expert these thought help workplace conflict resolution and will increase productivity.

Tags: accountability, perception by Marsha
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I was watching Ohio University students and a moderator recap the election results from yesterday. One student said that watching only the news is very dangerous ground because it can be slanted one way or the other. Then another student chimed in and said it was also deceiving to only rely on your own perception because of the role modeling and events that have happened to us as individuals. I believe personal responsibility is the key to growing mentally and eliminating the deception of one sided learning and thinking! So watch CNN, Fox, MSNBC, BBC and others, because it is your personal responsibility to broaden your focus AND keep an open mind!

Tags: Backstabbers, Deception, perception, personal responsibility, Politics by Marsha
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The last few days I’ve been in San Antonio speaking to the Harley-Davidson Dealer Operations Training.  When I mentioned this to several of my friends, their immediate response was negative.  Why?  Their perception of “HOGS” was totally incorrect!

They were without a doubt one of the most gracious and kind groups I have ever spoken to. With their global success and excellent brand recognition, the exposure to negative comment and perception is great.

So my idea of the day is DON’T GO THERE!  Keep an open mind and form your OWN opinion.

Marsha

Tags: awareness, opinion, perception by admin
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When I boot up my computer in the morning, the first page is always my personalized page from the Wall Street Journal. I used to have it on Fox News but couldn’t stand having the first information in my brain tragic deaths, murders and general world chaos.

I am convinced that you do become what you think about so I make a choice not to start a great day with ugly information. It can make you a Toxic Person! What the WSJ does for me is condenses important factoids into two or three sentences. IF I choose to read more, then I can.

Tags: awareness, Blogroll, difficult people, Media, perception by admin
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Start noticing how a simple smile makes you feel. Difficult People with Toxic Behaviors smile less. So I plan to just look pleasant more often and not like I am ready to rip peoples throats out.

I was traveling yesterday from Nashville to Chicago and the flight was delayed two hours because of Mechanical problems. I had a choice on how I handled it as did the people behind the counter. They were gracious and compelling with their approach to a bad situation. They helped me think about how productive I could be in writing my next book proposal with two “extra” hours. And I did just that.

Tags: awareness, bad behavior, Be Nice, calm, dealing with difficult people, Goodwill, perception by admin
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This day I thankfully accept all of the good things that are coming my way.  This day is full of excitement, love, energy, health, and prosperity.  This day, people are calling on me to be of service to them and I respond by giving my very best.  This day, I think and practice health in my life, refusing to accept anything less than perfect health.

Tags: awareness, Book review, cooperation, Goal setting, Goodwill, kindness, perception, sanity, Thanksgiving greeting by admin
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Want to have some fun? Type in “Companies that suck in customer service” into your web browser search engine. On last count, there were 1,670,000 web sites, postings, and blogs outlining specific company names and problems displaying difficult people’s behavior. Is your company part of that list? Whether you are the leader of the company, on the maintenance team or anything in between, you should be concerned. The minute a company heads down hill, and many times, it is because of poor customer service results, your job is in jeopardy.

Tags: awareness, client care, communications, cooperation, customer service, dealing with difficult clients, difficult people, perception, sanity by Marsha
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Marsha in Washington DC

I was thinking about managing Toxic People. I’m returning from Washington DC today and had some wonderful interactions but also encountered some difficult people.

I have determined that the way you were raised determines how you view the world. If you were waised by Toxic People you will have a tendency to become a difficult person. Kind parents – you have a better chance of being a nicer person.

Did your parents teach you to be suspicious of everyone and everything? My mom did. I couldn’t play with Dougie next door because he had “sneaky” eyes. Thanks Mom – lesson learned. Becoming suspicious about everyone and everything was from the role model provided at home.

Tags: awareness, bad behavior, Be Nice, calm, communications, dealing with difficult bosses, dealing with difficult people, difficult people, perception, sanity by Marsha
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Yikes. Bad behavior is permeating the airport terminal waiting area. Couples arguing, kids screaming, and just general rudness. Why? I truly it is because the graciousness of society is degrading at a spectacular rate because of the lack of interraction needed to run your life. Computers, cell phones, internet, DVR, and other technology eliminate the need to develop skills of kindness and caring.

As I sit here in the airport, I am making a promise to myself to be especially gracious to others - no matter what their behavior. There are so many difficult people here. How about you? Take this week to focus on being a great communicator, ask interesting and delving questions into what the other person cares about. NOT what is important to you.

Tags: bad behavior, calm, communications, dealing with difficult people, difficult people, difficult relationships, perception, sanity, self-centeredness by admin
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Maturity is underrated, misunderstood and in a downward spiral. Where will it all end. There is now a new name being given to a disorder that describes people who, in my opinion, don’t use their maturity. It’s called IED or Intermittent Emotional Disorder.

Is this the reason that toxic people and difficult people are on the rise?

More interesting information can be found here.

Tags: bad behavior, dealing with difficult people, difficult people, difficult relationships, perception, problem people, self-centeredness, Uncategorized by Marsha
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