Entries Tagged as 'customer service'

DO THE RIGHT THING: It’s all about customer service

The Wallow Fire in Arizona has been devastating. Many people have lost their homes that were surrounded by towering pines and crystal blue skies.  One month before the fire, my husband changed all of our cabin insurance to Allstate because of a recommendation from a dear friend.

The policies were activated with one condition concerning the Alpine retreat because the risk managers wanted a few small trees trimmed. Receiving the notice right before we left on an eight-day celebration of my birthday still gave us plenty of time to get to the property, trim the vegetation and take pictures of the completed work when we returned June 8th.

Don’t Get Mad: Ask Questions and be Accountable

I love delayed flights at Phoenix Sky Harbor Airport because it means I get to shop at the Brighton shop in the terminal. One consideration – the sales person can’t be suffering from the MBDTM syndrome (My Boss Didn’t Tell Me).

I found a fabulous silver bracelet and earrings and took them to the register with cash, not plastic, in hand. One of my purchases wouldn’t pass the bar scan routine. After several minutes – 10 to be exact – of phone calls, calling people stupid, frustration and indignation, the clerk blamed everyone but herself for the incorrect code. There was a true absence of conflict resolution skills!

Personal Communications provides Great Customer Service for your Business

Mrs. Fields has my businessA friend just returned home from the hospital and we wanted to send her something she really enjoys – not the same old flower delivery. I went on line and ordered her Mrs. Fields Cookies - her favorite. I order tons of stuff on line and have NEVER received a wonderful response and customer service as I did from Jacob. What did I learn about communicating results for business?

1. Make it personal – not a mass email to sign up for stuff I don’t care about.

2. Make it easy – tell me why I should do business with you.

Toxic Customer Service: how to identify difficult behavior and its influence

Want to have some fun? Type in “Companies that suck in customer service” into your web browser search engine. On last count, there were 1,670,000 web sites, postings, and blogs outlining specific company names and problems displaying difficult people’s behavior. Is your company part of that list? Whether you are the leader of the company, on the maintenance team or anything in between, you should be concerned. The minute a company heads down hill, and many times, it is because of poor customer service results, your job is in jeopardy.