Entries Tagged as 'client care'

Becoming Bionic: why customer care is more important than ever

Aging is often welcomed with a variety of signs … One of them being the onset of aching joints. When I was diagnosed with arthritic knee joints, I knew I was doomed. And all I wanted was clear communication and to know I was in good hands with whatever treatment was chosen.

My focus on personal responsibility kicked in and with the guiding advice of my doctors, I began the journey. So we tried:

DO THE RIGHT THING: It’s all about customer service

The Wallow Fire in Arizona has been devastating. Many people have lost their homes that were surrounded by towering pines and crystal blue skies.  One month before the fire, my husband changed all of our cabin insurance to Allstate because of a recommendation from a dear friend.

The policies were activated with one condition concerning the Alpine retreat because the risk managers wanted a few small trees trimmed. Receiving the notice right before we left on an eight-day celebration of my birthday still gave us plenty of time to get to the property, trim the vegetation and take pictures of the completed work when we returned June 8th.

Communicating to Clients on line (aka Marketing)

Part of communicating with clients and potential clients is marketing on line.  I recommend (again) a new book is Trust Agents — a very interesting read with the “how to” on doing it all –  www.TrustAgents.com.  This is all part of communication development.  All of this will help you increase your productivity.  It sure has mine!

Also – Authority Rules free report and you don’t have to leave your name or sign up for anything.  http://authorityrules.com/ – Again, more great information.

Free download

How are you keeping up with all the Web 2.0 information?  Any suggestions?  Marsha

Toxic Customer Service: how to identify difficult behavior and its influence

Want to have some fun? Type in “Companies that suck in customer service” into your web browser search engine. On last count, there were 1,670,000 web sites, postings, and blogs outlining specific company names and problems displaying difficult people’s behavior. Is your company part of that list? Whether you are the leader of the company, on the maintenance team or anything in between, you should be concerned. The minute a company heads down hill, and many times, it is because of poor customer service results, your job is in jeopardy.