BRITNEY SPEARS LYRICS in her song “Toxic”

“Baby, can’t you see I’m calling. A guy like you. Should wear a warning. It’s dangerous. I’m fallin’.”

With all the press she has had – I think we have to agree she is a difficult person and displays toxic behavior.

Well, her choices are awful, but her lyrics mimicked the situation I had today with Direct TV. I was “calling” them to get another cable box for our guest room. The “guy” in customer service should wear a “warning.” The situation was “dangerous” because I felt myself “falling” into that ugly space of Toxic Behavior.

One week ago we had Direct TV cable service installed and we LOVE it. So I called and ordered an extra cable box and was told that we would pay $50 extra because our credit history had not been established with them. What? So I paraphrased, trying very hard not to be a toxic person and fall into the Britany Spears “Toxic” syndrome, and said, “So I am being peanilized for other people bad payment history?” Then I almost lost it when they said, “It is company policy?”

Long story short – I talked to two superiors and finally the third had the solution — charge me the $50 then immediately credit my account with $50. Smart man. This could have gone to that ugly difficult person and Toxic place.

Direct TV wins a huge KUDO from me for the way they handled the situation. Britany Spears also gets a KUDO for the “Toxic” song. I just want to know when she will take personal responsibility for her choices and her life.

What do you think? Marsha

Marsha’s book hit #16 out of 50 on the best seller list from Bookscan!
Toxic People: Decontaminate Difficult People at Work without Using Weapons or Duct Tape
Available at www.Amazon.com and www.BarnesandNoble.com