Communication – Personal Development – Business

No matter what you celebrate this time of year, I wish you joy, happiness and peace. We celebrate Christmas and when our family and friends gather, we take the opportunity to thank the Lord for our blessings. I believe it is my right and your right to enjoy the season however we wish and communicate it in the best way we possibly can from our heart.

I hope you enjoy your family no matter what form it takes; feel good about all your relationships, even the “not perfect” ones and be grateful for whom you have become. Focus on continuing to create a full life, both professionally and personally. Live by your core values and with every moment, remember that you are in total control of your choices.

Tags: Be Nice, communicate, cooperation, Difficult Family Members, kindness by admin
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I had a question from a Fortune 100 company about steps to manage a reorganization – especially when you have difficult people to manage. Having presented to this company for many years, here is the process I suggested. They are given the companies expected outcomes and projects involved and asked to present a list of their preferences.

1. Evaluate the talents of all team members. Include systems they have worked with, successful projects, and all components of project management. Have each member put their “talents” on post-it notes. Have each member go to a plain wall group post-it notes appropriately in similar columns. Read Joe Calloway’s book, “Work Like You’re Showing Off” and Larry Winget’s “Shut Up, Stop Whining and Get a Life.”

Tags: awareness, communicate, cooperation, reorganization, team management by admin
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Pearl Harbor Day is a time for reflection. We should all take a moment and thank the people protecting our freedoms – our men and women in the service – and those who have so bravely protected our country.  Be sure to thank people in uniform when you see them.

Shame on NBC  for refusing to air ads thanking our troops over the holidays!  Talk about Toxic People!!!  And why does difficult people behavior seem to permeate the media? It does make me crazy.

Tags: awareness, communicate, cooperation, difficult people, make a difference, Media by admin
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This day I thankfully accept all of the good things that are coming my way.  This day is full of excitement, love, energy, health, and prosperity.  This day, people are calling on me to be of service to them and I respond by giving my very best.  This day, I think and practice health in my life, refusing to accept anything less than perfect health.

Tags: awareness, Book review, cooperation, Goal setting, Goodwill, kindness, perception, sanity, Thanksgiving greeting by admin
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Want to have some fun? Type in “Companies that suck in customer service” into your web browser search engine. On last count, there were 1,670,000 web sites, postings, and blogs outlining specific company names and problems displaying difficult people’s behavior. Is your company part of that list? Whether you are the leader of the company, on the maintenance team or anything in between, you should be concerned. The minute a company heads down hill, and many times, it is because of poor customer service results, your job is in jeopardy.

Tags: awareness, client care, communications, cooperation, customer service, dealing with difficult clients, difficult people, perception, sanity by Marsha
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Many of you ask questions about your work place and difficult people – especially with unemployment rates being low. One reoccurring issue is how do you know who NOT to hire! Here is my take on insuring a toxic free zone.

Difficult and Toxic People don’t just make others feel miserable; they create problems for their companies in many ways. They increase turnover, lower morale, and reduce profits.

When hiring employees, look for two characteristics: judgment and attitude. Typically, difficult people do not have either of these attributes. Everything else can be trained.

Tags: awareness, communications, cooperation, Deception, hiring, problem people by Marsha
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I’ve been asked to submit many articles lately, especially with the release of my book. Check out the latest article about Backstabbers posted at Women’s Media.

Writing the article reminded me that when we look at who we work with everyday, when we evaluate the 2008 elections or whatever our situation is – it is our personal responsibility to learn more and form our own opinions.

Don’t let anyone tell you someone else falls into a difficult behavior or a toxic person category. Learn for yourself. Gather information on your own, question, pay attention and take responsibility for creating your own thoughts.

Tags: awareness, Backstabbers, cooperation, dealing with difficult people, difficult relationships, Politics, x-rated behavior by Marsha
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Happy Conflict Resolution Day!!!

BRITNEY SPEARS LYRICS in her song “Toxic”

“Baby, can’t you see I’m calling. A guy like you. Should wear a warning. It’s dangerous. I’m fallin’.”

With all the press she has had – I think we have to agree she is a difficult person and displays toxic behavior.

Well, her choices are awful, but her lyrics mimicked the situation I had today with Direct TV. I was “calling” them to get another cable box for our guest room. The “guy” in customer service should wear a “warning.” The situation was “dangerous” because I felt myself “falling” into that ugly space of Toxic Behavior.

Tags: awareness, Be Nice, Britany Spears, communications, cooperation, dealing with difficult people, difficult people, Toxic, Uncategorized by Marsha
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Nationally, the average annual employee turnover rate for all companies is estimated to be 12 percent with the current unemployment rate at 4.6 percent. You must create a work environment that includes the ingredients to keep the people you have because the chance of finding better employees is slim. It means you must maintain a setting that is productive, interesting, motivating, creative, and successful EVERYDAY! Poor performers and difficult people must be “fixed.”

Tags: coaching difficult employees, cooperation, Gen X, Gen Y, turnover by admin
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