Knowing your own darkness is the best method for dealing with the darknesses of other people. Carl Jung
One of my real delights is helping people manage conflict in their personal and professional lives. What is an issue you have had? How to you handle it?
My favorite technique, and it works most of the time, is ‘fogging.’ This helps reduce the ire because more questions are being asked while gathering more information.
Have you used it? “You maybe right. Help me understand where you’re coming from.” And of course you customize this phrase to be appropriate to the situation!
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