By Marsha Petrie Sue, MBA
Do you have a situation, either personal or professional, that needs to improve? If so, why don’t you? If you don’t, you must have already been blessed with Sainthood.
We all face situations that linger and typically the reason is our level of discomfort in stepping up and resolving it and making a choice.
- Figure out what part of the problem you own – it may be something as small as not asking enough questions to get to the real issue and then trying to solve the wrong problem. By the way, this is often the case!
- Stop with the negative self talk (they won’t listen, it’s a waste of time, I really don’t care that much, etc.) and determine the benefit from spending time resolving the situation.
- Re: #2. If you really don’t give a rip, drop it. Stop thinking about it and don’t let it push you down into the negative spiral.
- Write down a plan of action. This helps you mentally prepare your thinking and your attitude for a successful resolution.
- What are the benefits of resolving this problem? What are the consequences of not resolving the issue?
- Remember you always have three choices so use the TLC –
- Take it: in the moment, you remain calm and know you need to gather more information to make a choice.
- Leave it: you walk away from the situation or reject it. (This is the most uncomfortable because it takes you out of your comfort zone and into the unknown).
- Change it: you remain flexible and take a very hard look at the possible options and make a decision.
- How do you want to make the approach? In person communication is best when possible, and secondly, pick up the phone. Don’t hide behind email, text, or IM, that is a chicken’s way out.
- If appropriate, follow up your conversation with an email or text thanking the person for their time, concern or whatever.
- If it doesn’t work the first time, try again. Both men and women hear less than 25% of what you are saying and that means your message is not being heard. Don’t give up if the relationship doesn’t improve immediately or if the problem isn’t solved. Try again through the vision of your new eyes.
- Give yourself a pat on the back. You have taken the first step to look at the situation through new eyes.
Do you have additional thoughts? Please share if you do!
Marsha Petrie Sue, MBA
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