Conflict Management and Toxic People
I was asked to respond to a blog post on conflict, and thought you might be interested in my comment.
As the author of Toxic People: Decontaminate Difficult People at Work without using Weapons or Duct tape, I agree with the assessment. Diffusing the situation quickly with language like, “You may be right. Help me understand . . .” creates an environment that allows people to vent.

Learning to keep your own conflict thinking and mental terrorism in check is also important. Breathe deeply to get oxygen to your brain is step one.







