September 2009 Archives - Communication - Personal Development

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Don’t Get Mad: Ask Questions and be Accountable

I love delayed flights at Phoenix Sky Harbor Airport because it means I get to shop at the Brighton shop in the terminal. One consideration – the sales person can’t be suffering from the MBDTM syndrome (My Boss Didn’t Tell Me).

I found a fabulous silver bracelet and earrings and took them to the register with cash, not plastic, in hand. One of my purchases wouldn’t pass the bar scan routine. After several minutes – 10 to be exact – of phone calls, calling people stupid, frustration and indignation, the clerk blamed everyone but herself for the incorrect code. There was a true absence of conflict resolution skills!

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Tags: customer service by Marsha
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Entitlement and Responsibility

As I watch the news relating the stories of the inappropriate actions of Kanye West, Serena Williams, Joe Wilson, Mark Sanford, and the oldie but goody John McEnroe (who thinks Serena’s outburst was OK), I am struck by the lack of personal responsibility and the poor choices they make. And did you pay attention to their reactions? How did we become a me, me, me, society? What happened to conflict resolution skills and personal development? How did we become an entitlement society?

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Tags: entitlement, personal responsibility by Marsha
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Increase Your Productivity

Ragan Webinars has asked me to present a Webinar and I thought you might be interested:

Increase your productivity
Wednesday, September 16 • 10:00 a.m. Central
Click here to register http://www.managebetter.biz/Y9TM35

Managing the 24 hours you have in a day is a challenge when times become chaotic. Planning is the easy part. To achieve your goals for the day you must define your specific tasks and how you will execute them in order to improve productivity.

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Tags: time management by Marsha
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9/11 and your Mission in life

I’m reflecting on how life has changed from the terrorist events of September 11, 2001. Here are some of my immediate thoughts:

1. Fly your Flag.

2. Be thankful for your freedoms. Remember that freedom is not free.

3. Take a moment and remember the people and families that were affected on that day. Say a prayer for them.

4. Polish up your mission in life. And if you don’t have one, write one today.

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Tags: mission statement by Marsha
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Shedding the Cloak: being accountable for authenticity

San Diego brought a new sense of enlightenment to me when I passed this statue running one morning. This statue titled Shedding the Cloak made me ask, “What mask am I hiding behind?” I believe being truly authentic leads to the road of success. You need to feel good about you before anyone else does. Perhaps this is the reason that many successful people are not happy with their lives because they are hiding under a false cloak.