I am currently at Rancho La Puerta in Tecate Mexico enjoying a wonderful respite with friends. Listening to lectures on health and participating in many activities is not only good for my mind, but also my body. Here is what I’ve learned so far and messages that I’ve been reminded about:
1. Other people’s toxic behavior does make you sick. The additional cortisol created from dealing with them (stress hormone) can tear down your immune system
A friend just returned home from the hospital and we wanted to send her something she really enjoys – not the same old flower delivery. I went on line and ordered her Mrs. Fields Cookies - her favorite. I order tons of stuff on line and have NEVER received a wonderful response and customer service as I did from Jacob. What did I learn about communicating results for business?
1. Make it personal – not a mass email to sign up for stuff I don’t care about.
2. Make it easy – tell me why I should do business with you.
I enjoy receiving requests for help and guidance from readers. Here is one concerning a Backstabber in the office. How is your personal development? Do you have the communication skills to handle a situation like this? My comments are in ALL CAPS (AND I’M NOT SCREAMING!)
“A long-time employee in our office, who is respected by all of the companies shareholders, is a challenging person for her coworkers to work with. In the years I have worked with her, her interactions with me have always been positive. She is very skilled at projecting the desired image to those she perceives to be in positions of authority or power.”
I just returned from speaking at the Women’s Foodservice Forum in Washington DC and was amazed at how many people, both on and off the stage, have no clue as to what closed body language does to their message. The majority of the people create barriers just by not paying attention to their hands. Be aware of:
1. Folded arms across the chest area can be interpreted as being closed to the other persons message.
2. Hands in the pockets can be viewed as hiding something.
We are huge College Sports fans and especially University of Tennessee. The Lady Vols won the National Basketball Championship last night. Pat Summit, their coach, is the perfect role model and mentor in communications, motivation and leadership. The game was supposed to be very close. They won handily over Stanford.
My step daughter, Karen, sent me this email and I believe there is a lesson here for us all… Don’t let your mouth over load your goals.
Have you ever messed up so bad that you were embarrassed to even bring it up no less apologize? I have and I did! I was scheduled for a professional development meeting and missed the start time. Being late is rude, unprofessional, and intolerable. My internal communication went wild.
In my ultimate wisdom, I “upgraded” technology meaning my world has been turned upside down. My mind is spilling over with new gadgetry including an iCal calendar that I have been told is much better than anything on the market. Grind that up with a new “upgraded” iPhone cell phone, and I am totally nuts.
My day yesterday is what I call “ugly.” Today when I woke up, after a sleepless night, I pledged to myself not to allow my internal communication drag me down again on the closing day of business for the week. I would not let this to happen two days in a row. Life is hard, life is not fair, and I have to get over it. It IS all about attitude. So I filled my mind with my daily affirmations
From Larry Winget’s book Shut up, stop whining and get a life:
I hooked myself into Donald Trump’s, The Celebrity Apprentice and was baffled last week when Piers Morgan won over Trace Adkins.
Trace seemed to be the “Good” and Piers seemed to be the “Evil.” In the boardroom with Trump, Piers made it all to clear that The Celebrity Apprentice was all about communications, business and focus. His comment was right on. Mr. Trump had specifically directed the contestants that the crown would be awarded to whomever raised the most amount of money and they would be declared the winner. It was not about being “nice” or “liked.” Piers listened to the instructions and proceeded to accomplish the assignment. And the winner is communications.
