Communication – Personal Development – Business

Many people are attracted to the stories of Rosie O’Donnell and her abusive behavior because they have a “Rosie” in their life. The viewers of the media coverage may be searching for one drop of analysis that may help them deal with the difficult people in their work place or even at home.

Business Week Magazine has said that one in three working people say they have been yelled at and discouraged by their boss or peers.

Because I study difficult behavior and solutions relentlessly, I think each person faced with a Rosie behavior needs to take personal responsibility for the outcome they desire.

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Now I’m not a parent (only by marriage) so I am certainly coming at this from a different perspective. Within the last two days, I have been asked by two “Mom’s” how they can make there kid better interact with conflict.

These kids are adult women, who have great jobs (one is an attorney) and obviously well educated. The mom’s want to tell them what to do. My suggestion was to ask their child what kind of outcome they want – the good, bad or ugly. Then to figure out to whom they are talking (communication style) and the approach they have seen work from other people — because obviously their approach is not working.

Tags: Children's conflict, dealing with difficult bosses by admin
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When we deal with people, difficult or not, I think just being plain old nice is a real bonus. Simple notes of appreciation are deposits into anybody’s emotional bank account. Here is what just happened to me…

My stepson, Al Sue IV, (pictured with his sister Karen) is not a difficult person but he reminded me on Mother’s Day how important it is to let people know how you really feel. Fifteen years ago, I named myself the ESM (Evil Step Mother) which I TRY really hard NOT to be.

Here is the email he sent me:

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I really am tired of people being just plain nasty. Difficult people can ruin an otherwise great day. My patience was tried once again when trying to communicate to “web support” at US Airways. I simply asked if she were the customer, would her answer be satisfactory? Sarcastically she said, “No, but that’s the way it is.” Not too bad, until she completed her thought out loud with, “You’ll have to do it my way.” Yikes, I almost came through the phone. When will businesses realize that clients and customers vote with their feet?

Do you wee anything in the future wave of customer service training that may help? What do you do when someone really angers you? Marsha

Tags: bad behavior, communications, dealing with difficult people by admin
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